Return policy

Returns

At StrideSafe, you have 60 days to return your order from the day you receive it. If a longer return period was promised when you purchased, that period applies to your order. Email stridesafecontact@gmail.com within the return period to tell us you wish to return.

You also have a statutory 14-day right of withdrawal, counted from the day after you receive the item or the last item in an order delivered in parts. You do not need to give a reason, use a particular form or wait for our approval.

Email us for the return address and instructions, which we will send without undue delay. Your withdrawal notice takes effect from the day you send it. For statutory withdrawal, send the goods back without undue delay, within 14 days of your notice. Contact us if instructions are missing so we can help arrange your return.

For our extended return period, please also send the return without undue delay. Pack it carefully and keep your proof of posting; tracked shipping is recommended. You pay return shipping for an ordinary return if you were informed of this before purchasing.

During the statutory withdrawal period, you may examine the goods. Handling beyond what is necessary to establish their characteristics and function may result in a reasonable deduction for actual loss in value, if you received the required information. Missing packaging does not automatically remove your withdrawal right.

For the voluntary extended return period, goods must be unused and in saleable condition, with accessories and any original packaging. The terms promised when you purchased apply.

Faulty or damaged item? Email us and describe the problem, preferably with photos. The return period does not restrict defect claims. For an accepted claim, we cover return shipping and offer a replacement or full refund. Your statutory rights always apply.

Refunds

We refund to the original payment method unless you expressly agree to another method at no extra cost.

For statutory withdrawal, we refund without undue delay, within 14 calendar days of your notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever happens first. If you return the entire purchase, we also refund the cheapest standard delivery charge; the extra cost of a more expensive delivery option is not refunded.

For our extended return period, we refund within 14 calendar days of receiving the return. Your bank or payment provider's processing may affect when the funds appear.

If you paid with Klarna, also notify them of your return and follow their instructions for any invoice pause.

Uncollected parcels

Follow the carrier's notice for the collection deadline. Not collecting a parcel is not itself a clear withdrawal notice; tell us if you wish to withdraw.

For parcels returned without you notifying us of withdrawal, we may charge €15 for shipping and handling if you were informed of the fee before purchase and it is reasonable in the individual case.

This fee is not charged as a cost of exercising statutory withdrawal rights. If you lawfully cancel because of a delivery delay, we do not charge return shipping or an uncollected-parcel fee. If you have already withdrawn, we will help you with the parcel.